April 12, 2021
We are Enhance Ventures, a venture capital backed startup studio building online marketplaces for the MENAPT market. Founded in 2016, Enhance Ventures has successfully launched joi Gifts, Clevr, and Blue Terra - with many more in the pipe.
We are looking for a highly competent English & Arabic speaking Operations Associate for joi Gifts who will drive day-to-day operations of joi - including but not limited to logistics, order tracking, and last-mile delivery. The ideal candidate will have successful experience in managing last-mile delivery, merchant management and logistics in the retail/ecommerce industry in Amman. All applicants must be ready to start immediately.
- Manage day-to-day operations - including logistics, planning, dispatching, order tracking, and delivery.
- Play a significant role in assisting Category Manager with short-term/long-term planning, including initiatives geared towards operational excellence.
- Create late order reports on a daily basis and share it with all stakeholders.
- Develop/Plan delivery budget and manage costs accordingly.
- Assist Category Manager with third party logistics and merchants.
- Work closely with the Customer Care team to make sure that all the issues are handled in a timely manner such as missing/incorrect recipient information, recipient unavailable/declines the delivery, item replacements etc.
- Minimum 4 years experience in Logistics and Operations Management
- Fluent in English is required, with strong interpersonal communication skills and ability to interface effectively with individuals at various levels, both internally and externally
- Experience in building and managing delivery KPIs and third-party logistics
- Must be tech-savy and data driven
- Must have an understanding of the e-commerce marketplace industry
- Extraordinary work ethics with strong organizational skills
- Ability to work on a flexible schedule depending on the business needs
- Out of the box thinker - coming up with creative solutions to address day to day challenges/blockers
- Quick learner
- With reliable internet connection
- Prior experience in MENA is preferred