Employment Type
Full-time
Job Location
Amman, Jordan
Date posted
April 12, 2021
Position title
Operations Associate
Description

We are Enhance Ventures, a venture capital backed startup studio building online marketplaces for the MENAPT market. Founded in 2016, Enhance Ventures has successfully launched joi Gifts, Clevr, and Blue Terra - with many more in the pipe.

 

We are looking for a highly competent English & Arabic speaking Operations Associate for joi Gifts who will drive day-to-day operations of joi - including but not limited to logistics, order tracking, and last-mile delivery. The ideal candidate will have successful experience in managing last-mile delivery, merchant management and logistics in the retail/ecommerce industry in Amman. All applicants must be ready to start immediately.

Responsibilities
  • Manage day-to-day operations - including logistics, planning, dispatching, order tracking, and delivery.
  • Play a significant role in assisting Category Manager with short-term/long-term planning, including initiatives geared towards operational excellence.
  • Create late order reports on a daily basis and share it with all stakeholders.
  • Develop/Plan delivery budget and manage costs accordingly.
  • Assist Category Manager with third party logistics and merchants.
  • Work closely with the Customer Care team to make sure that all the issues are handled in a timely manner such as missing/incorrect recipient information, recipient unavailable/declines the delivery, item replacements etc.
Qualifications
  • Minimum 4 years experience in Logistics and Operations Management
  • Fluent in English is required, with strong interpersonal communication skills and ability to interface effectively with individuals at various levels, both internally and externally
  • Experience in building and managing delivery KPIs and third-party logistics
  • Must be tech-savy and data driven
  • Must have an understanding of the e-commerce marketplace industry
  • Extraordinary work ethics with strong organizational skills
  • Ability to work on a flexible schedule depending on the business needs
  • Out of the box thinker - coming up with creative solutions to address day to day challenges/blockers
  • Quick learner
  • With reliable internet connection¬†
  • Prior experience in MENA is preferred
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Position: Operations Associate

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